Salon Policy

 

 Thank you in advance for your interest in KNOTTI BY NATURE NATURAL HAIR SALON

NEW POLICIES: COVID-19 RE-Opening

*Face masks are required to enter the salon. 

*Waiting area is closed. If you arrive earlier than your scheduled appointment time , please wait in your vehicle.

*If you are showing any symptoms of the Corona Virus you will not be granted access into the salon. 

COVID-19 affects different people in different ways. Infected people have had a wide range of symptoms reported – from mild symptoms to severe illness.
Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
Fever or chills
Cough
Shortness of breath or difficulty breathing
Fatigue
Muscle or body aches
Headache
New loss of taste or smell
Sore throat
Congestion or runny nose
Nausea or vomiting
Diarrhea
Look for emergency warning signs for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately:
Trouble breathing
Persistent pain or pressure in the chest
New confusion
Inability to wake or stay awake
Bluish lips or face
Call your medical provider for any other symptoms that are severe or concerning to you.

*If you have symptoms or have shown symptoms in the last 14 days , If you have received a positive test result of Corona Virus (Covid-19), If you have been around someone or exposed to someone  who has been diagnosed with a positive Corona Virus (Covid-19) test with in 14 days of your scheduled appointment PLEASE cancel or reschedule your appointment. 

*We will not be accepting any walk-ins. All appointments are by appointment ONLY! call 919 845 4888 or go online to www.vagaro.com/knottibynaturenaturalhairsalon

*If you book an appointment and DO NOT show up,  or DO NOT give a minimum of 24 hours notice of cancellation- you will be charged Full Price for the missed appointment 

 

 

APPOINTMENTS

 

Appointments for services and consultations can be made by calling the salon at (919) 845-4888 please leave a message, if you do not get an answer. We can also be contacted by emailing us at  info@knottibynature.com

 

To prepare for your appointment

Please be on time and prepared for your appointment in advance. Call ahead if you know you will be late. If you arrive late, please understand that it may be necessary to reschedule your appointment.

 

Please have  all braids and twist removed and styles combed- out prior to your arrival.  If you require having your braids or twist removed please alert your stylist at the time you schedule your appointment due to the fact the removal of braids and/or twist require more time and therefore an additional fee will apply.   

 

 

 

CANCELLATIONS/ NO SHOWS

No Show / Cancellation fee Full price of the scheduled appointment (June 2020) 

 

Knotti By Nature requires a minimum of 24 hours notice to cancel or reschedule an appointment without incurring a No Show/ Cancellation fee. If you schedule an appointment and do not call to cancel or reschedule and don’t show up for it, that is considered a no-show and the fee will be charged to you. 

  

CHILDREN

 

Knotti by Nature welcomes children starting at age 4. … We ask that they not be left unattended in the waiting area and you help to keep them orderly and from disturbing the other clients.

 

Children are NOT be permitted in the salon, unless they are being serviced, for their own safety.

 

We thank you in advance for your cooperation and understanding

 

 

CONSULTATION 

Knotti by Nature offers one-on-one consultations in person and by appointment only

A consultation is highly recommended if you are a new client. This gives the stylist an opportunity to meet you. Learn more about your lifestyle and talk with you about your expectations and your goals. It also gives the stylist an opportunity to actually see your hair and scalp and assess the condition.

During your consultation, we will take in consideration all the factors concerning texture, condition and health of your hair. We will do our best to assist you with the appropriate technique and style that meet your needs. We will give you a style that will be affordable and offers maximum benefits for you.

EXTENSION INSTALLATION SERVICES

A consultation is required…. To book and secure an appointment for an installation a deposit of 50% of the total service is required. This deposit is non-refundable and non-re transferable .