DUE TO THE CORONA VIRUS PANDEMIC
YOU ARE REQUIRED TO:
(1) WEAR A FACE MASK ( wear one that go behind /around your ears- not one that ties behind your head)
NO MASK- NO ENTRY. KBN staff will NOT provide a mask. We do have cloth mask available for purchase.
(2) Social Distancing will also be practiced. Only clients with appointments will be allowed in the salon, so please do not bring any extra people with you to your appointment.
(3) No walk-ins will be accepted. BY APPT ONLY!!
(4) WAITING AREA IS CLOSED- There will also not be any waiting in the salon- due to space constraints. If you arrive early for your appointment - please WAIT IN YOUR VEHICLE. Make us aware of your arrival by either calling your stylist or calling into the salon. 919 845 4888.
(5) If you have been exposed to the Virus- a 14 day quarantine is required. So if you have scheduled an appointment it will need to be 14 days AFTER your exposure. PLEASE DO NOT arrive for your appointment if you have been exposed to the virus less than 14 days of your appointment.
Preparing for your appointment
How to prepare for your appointment:
(1) ENSURE THAT ANY/ALL BRAIDS, TWIST OR PREVIOUS STYLE HAS BEEN REMOVED & THOROUGHLY COMBED OUT AND DETANGELED.
(2) IF YOU ARE SCHEDULED FOR A CONSULTATION. MALE SURE YOU DO NOT HAVE YOUR HAIR IN A STYLE AND THAT YOUR HAIR IS NOT FULL OF PRODUCT - we encourage everyone to arrive with clean hair.
(3) IF YOU ARRIVE AT YOUR APPOINTMENT WITH YOUR PREVIOUS STYLE STILL IN TACT- YOUR STYLIST WILL HAVE THE ABILITY/RIGHT TO ASK YOU TO RESCHEDULE. If they were not aware that a take down appointment was needed. Take downs are a separate service and will be at a cost per hour.
No Show / Cancellations
THERE IS A $35 NO SHOW/CANCELLATION FEE
(1) IF YOU CALL OR CONTACT KBN LESS THAN 24 HOURS THAN YOUR SCHEDULED APPOINTMENT - THAT IS CONSIDERED A NO SHOW -CANCELLATION.
(2) IF YOU DO NOT CALL OR CONTACT KBN AT ALL ABOUT YOUR APPOINTMENT- THAT IS ALSO CONSIDERED A NO SHOW= CANCELLATION.
(3) IF YOU ARE ASKED TO RESCHEDULE - DUE TO NOT FOLLOWING THE SALON POLICIES
IF YOU DO NOT PLAN ON KEEPING YOUR APPOINTMENT AFTER ITS MADE. OUT OF COURTESY YOU SHOULD CALL AND CANCEL THE APPOINTMENT WITHIN A 24 HOUR WINDOW.
CHILDREN ARE NOT ALLOWED IN THE SALON UNLESS THEY ARE SCHEDULED TO RECEIVE A SERVICE/ UNLESS THEY HAVE AN APPOINTMENT TO GET THEIR HAIR DONE. IF YOU SHOW UP FOR YOUR APPT WITH A CHILD(REN) AND THEY DO NOT HAVE AN APPT. YOU WILL BE ASKED TO RESCHEDULE AND YOU WILL BE CHARGED A NO SHOW FEE.
A CONSULTATION FOR A NEW CLIENT (YOU HAVE NEVER BEEN A CLIENT AT KBN BEFORE).
IF YOU ARE PLANNING ON STARTING LOCS AND A STYLIST AT KBN IS COMPLETING THIS SERVICE.
INTERLOCKING LOC MAINTENANCE OR LOC REPAIR:
STYLIST WILL NEED TO HAVE A VISUAL OF THE AMOUNT OF MAINTENANCE OR THE EXTENT OF THE REPAIR TO BE COMPLETED. THIS WILL AFFECT THE PRICING
ALL CONSULTATIONS WILL BE HANDLED VIA INSTAGRAM THROUGH @MANECREATIONHENNA OR EMAIL