
Natural Hair Salon
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WEARING A MASK - IS (currently) OPTIONAL (wear one that go behind /around your ears- not one that ties behind your head) An email/text will go out if this status changes
The KBN staff DO NOT provide disposable masks. We have a few reusable masks available for purchase.
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Only clients with appointments will be allowed in the salon, so please do not bring any extra people with you to your appointment. They will NOT be allowed.
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No walk-ins will be accepted. BY APPT ONLY!!
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WAITING AREA IS CLOSED- There is no waiting in the salon- due to space constraints. If you arrive early for your appointment - please WAIT IN YOUR VEHICLE. Make us aware of your arrival by either calling your stylist or calling into the salon. 919 845 4888.
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If you have been exposed to the Virus- Your appointment will need to be 7+ days AFTER your exposure. PLEASE call the salon at 919 845 8444 to reschedule. 24 hours minimum notice
NEW CLIENTS
Deposit MAY BE REQUIRED. Deposits are non-refundable & non transferrable. If you pay a deposit or services in full without a consultation, please note price are subject to change and balance will be due at check out.
HOW TO PREPARE FOR YOUR APPOINTMENT:
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ENSURE THAT ANY/ALL BRAIDS, TWIST OR PREVIOUS STYLE HAS BEEN REMOVED & THOROUGHLY COMBED OUT AND DETANGELED. This will be considered an additional service if not completed prior to arriving for your appointment and a fee will be added onto your scheduled service.
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IF YOU ARE SCHEDULED FOR A CONSULTATION. MAKE SURE YOU DO NOT HAVE YOUR HAIR IN A STYLE AND THAT YOUR HAIR IS NOT FULL OF PRODUCT - we encourage everyone to arrive with clean hair.
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IF YOU ARRIVE AT YOUR APPOINTMENT WITH YOUR PREVIOUS STYLE STILL INTACT- YOUR STYLIST WILL HAVE THE ABILITY/RIGHT TO ASK YOU TO RESCHEDULE - If they were not aware that a takedown appointment was needed. OR CHARGE YOU FOR AN ADDITIONAL SERVICE -Take downs are a separate service and will be at a cost per hour.
NO SHOW / CANCELLATIONS/ RESCHEDULING
** REQUIRES A MINIMUM OF 24 HOURS NOTICE **
*** NO SHOW / CANCELLATION FEE = FULL AMOUNT OF THE SERVICE MISSED**
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ANY CONTACT – WHETHER THAT IS A PHONE CALL, TEXT DIRECTLY TO YOUR STYLIST - LESS THAN 24 HOURS OF YOUR SCHEDULED APPOINTMENT - THAT IS CONSIDERED A NO SHOW
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IF YOU DO NOT CALL KBN OR CONTACT YOUR STYLIST DIRECTLY / DO NOT SHOW UP OR SHOW UP 30 MINUTES OR MORE TO YOUR APPOINTMENT- THAT IS ALSO CONSIDERED A NO SHOW - BECAUSE YOU MAY BE ASKED TO RESCHEDULE.
If you are going to be late, please make your stylist aware. Do not call the salon
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IF YOU REQUEST A RESCHEDULE WITH LESS THAN 24 HOURS NOTICE THAT IS ALSO CONSIDERED A NO SHOW
Children
CHILDREN ARE NOT ALLOWED IN THE SALON UNLESS THEY ARE SCHEDULED TO RECEIVE A SERVICE/ UNLESS THEY HAVE AN APPOINTMENT TO GET THEIR HAIR DONE. IF YOU SHOW UP FOR YOUR APPT WITH A CHILD(REN) AND THEY DO NOT HAVE AN APPT. YOU WILL BE ASKED TO RESCHEDULE AND YOU WILL BE CHARGED A NO SHOW FEE. which equates to the total amount of your scheduled service.
Consultation REQUIRED
** At the stylist discretion**
NEW CLIENT:
A CONSULTATION FOR A NEW CLIENT (YOU HAVE NEVER BEEN A CLIENT AT KBN BEFORE OR IT HAS BEEN 12 MONTHS SINCE LAST VISIT).
LOC START:
IF YOU ARE PLANNING ON STARTING LOCS AND A STYLIST AT KBN IS COMPLETING THIS SERVICE.
INTERLOCKING LOC MAINTENANCE OR LOC REPAIR:
STYLIST WILL NEED TO HAVE A VISUAL OF THE AMOUNT OF MAINTENANCE OR THE EXTENT OF THE REPAIR TO BE COMPLETED. THIS WILL AFFECT THE PRICING
* If you pay a deposit or services in full without a consultation, please note price are subject to change and balance will be due at check out.
Device Use
PLEASE MAKE SURE TO BRING EAR PHONES/ HEAD PHONES TO YOUR APPOINTMENT TO USE DURING HANDSFREE CONVERSATIONS , GAME PLAY AND VIDEO & SOCIAL MEDIA WATCHING. THANK YOU IN ADVANCE